FAQ

• WHERE CAN I FIND THE JERÓNIMO MARTINS GROUP'S POLICY OF SUPPORT FOR SURROUNDING COMMUNITIES?

  You can find the Jerónimo Martins Group's Policy of Support for Surrounding Communities here.
• I clicked on ‘Forgot your password,’ but I never received an email with a link to create a password

  3 possibilities:
  •    The email address you entered does not match any of the email addresses registered in our database. In this case, check which email address you used to create your account (a confirmation email was initially sent to you), then click on ‘Recover password’ and enter the correct email address.
  •    You made a mistake when entering the email address to which the password creation link should be sent. Click on ‘Recover password’ and enter the correct email address.
  •    You did not enter the correct email address when creating your account. Please contact the organisation to which you sent or wish to send a request and ask them to replace the initial email address with the correct one.
  Tip: If you clicked ‘Recover password’ more than once, only the last link you received will be valid.
• I clicked on "Lost password" but when I click on the link received by email, an error message is displayed.

  If you have clicked more than once on "Lost password", only the last link received will be valid.
• I click on "next screen" in the form but I am stuck on the same page.

  If you use Internet Explorer 7 or 8, please try again with a more recent version (Internet Explorer from the 9th version) or with Mozilla Firefox, Google Chrome, etc.
• How can I read the first part of my project I submitted again?

  You can look over your project by :

  - opening the PDF you received in the confirmation of reception email after you submitted your first part.

  - going to "My account / Manage my requests" and by clicking on the link "view" under the first part of your project.
• I have invited a contributor to complete my project, how do I know that he/she has logged into the interface and completed the part?

  Once the person you invited will have completed her part and clicked on "validate and send", you will be immediately notified by email.
• When does the autosave apply ?

  • every 2 minutes

  • every 30 seconds after a data has been entered or a change has been made

  • after having entered a first answer and started replying to the second question

  • when clicking on “previous screen” or “next screen”

  • when clicking on another screen on the menu on the left hand side of the interface